AV Event Technician at EOS IT Solutions in Menlo Park, CA

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We’re seeking an AV Enterprise Production technician with a focus on streaming to provide event and broadcast support to the client in collaboration with their in-house team. This position is responsible for providing seamless end-to-end event production support, which will include technical planning, equipment set up, operation and tear-down to support in room, video conferencing and streaming efforts. The ideal candidate will have a strong understanding of industry standard cloud streaming products, a commitment to continuous learning and staying updated on emerging technology, and an excellent customer facing manner.   

KEY RESPONSIBILITIES:

• Operate and manage AV production equipment including Yamaha Audio Consoles, production video switchers, Panasonic PTZ cameras, Shure ULXD wireless microphone systems, and lighting systems via ETC Mosaic and ETC Road Hog 
• Provide end-to-end technical support for internal meetings, company All Hands, and externally hosted events 
• Run and moderate Zoom Webinars and Zoom Meetings, ensuring seamless hybrid and virtual event experiences for remote attendees 
• Troubleshoot live audio and video issues in real time, diagnosing and resolving problems quickly to minimize disruption during events 
• Test and troubleshoot MacOS and Windows devices to ensure compatible and reliable connectivity with event production systems 
• Collaborate with a team of event technicians to plan, set up, execute, and strike events of varying scale and complexity 
• Perform pre-event equipment checks, signal testing, and rehearsals to ensure all systems are functioning properly 
• Maintain, inventory, and organize AV and lighting equipment, escalating maintenance or repair needs as appropriate 
• Continuously learn and adapt to new technologies, workflows, and event formats as the team and company evolve 
• Communicate clearly and proactively with event stakeholders, producers, and presenters before, during, and after events 
• Take ownership of assigned responsibilities, demonstrating accountability and a self-starter mindset in a fast-paced environment 

 

ESSENTIAL CRITERIA:

• Strong interpersonal and communication skills, with the ability to engage effectively with internal stakeholders and event presenters 
• A self-motivated, accountable approach to work in a fast-paced, team-oriented environment 
• A continuous improvement mindset with a willingness to learn, adapt, and evolve alongside new technologies and workflows 
• Creative and methodical problem-solving skills when diagnosing and resolving technical issues in real time 
• Hands-on experience with Yamaha Audio Consoles, Panasonic camera systems, and production video switching equipment 
• Strong customer service and conflict resolution skills, with the ability to remain composed under pressure 
• Comfort working both collaboratively within a team and independently when needed 
• Ability to handle physical tasks including lifting heavy equipment, AV integration, and on-site maintenance work 

 

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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