Customer Success Executive at Eocean(PVT) in Karachi

Position Summary:

The Customer Success Executive will be responsible for managing and maintaining strong relationships with existing customers ensuring successful service delivery, and driving customer satisfaction and retention. The role involves understanding customer requirements, coordinating with internal teams to resolve issues, monitoring account performance, and identifying opportunities for upselling and cross-selling.

Position: Customer Service Executive
Location: Onsite, Karachi
Qualification: Bachelors
Experience: 1 – 2 years

Job Description:

The ideal candidate should have strong communication and relationship-management skills, a customer-focused approach, and the ability to manage multiple accounts and priorities in a fast-paced environment.

Key Responsibilities:

• Manage day-to-day relationships with assigned customers and key accounts.
• Understand customer requirements and ensure timely resolution of issues and requests.
• Coordinate with Sales, Pre-Sales, Technical, Operations, and Finance teams to address customer needs.
• Monitor customer satisfaction, service performance, and account health.
• Conduct regular customer follow-ups and business reviews.
• Identify opportunities for upselling, cross-selling, and service expansion.
• Maintain accurate customer records, reports, and account-related documentation.
• Support customer onboarding, implementation, and service adoption.
• Proactively identify potential customer concerns and work toward timely resolution.
• Ensure timely communication of product updates, pricing changes, and service-related information.
• Contribute toward customer retention and long-term business growth.

Application Question(s):

• Please let us know your Current and Expected Salary

Work Location: In person