Part-Time | Customer Service FIS Agent at Envoy Air · Dallas -…

Summary: Envoy Air is a stable and fast-growing airline seeking a Customer Service FIS Agent to provide outstanding service to passengers. The role involves creating a positive experience for international connecting passengers and ensuring their needs are met throughout their journey. Responsibilities: - Create a positive experience for international connecting passengers by being the first to greet the passenger and providing a seamless recheck experience - Assist and guide International passenger at the Recheck area - Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings - Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time - Listen to irate passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner Required Qualifications: - Must be 18 years of age or older - High School diploma or GED equivalent required - Must be able to communicate in a clear, polite, and friendly manner even with irate passengers - Must be comfortable working with computers and ability to learn new computer programs - A valid, unexpired and unsuspended state driver's license may be required to work in some locations - Must be able to work rotating shifts including nights, weekends, holidays, and days off - Must be flexible to work additional hours with short notice when operationally necessary - Must be customer focused, detail oriented, and interested about the airline industry - Must be able to read, write, fluently speak, and understand the English language - Authorized to work in the United States without sponsorship Preferred Qualifications: - Bilingual (Preferred) Required Skills: Bilingual, Politeness Benefits: Amazing employee flight privileges within the American Airlines global network, Comprehensive health and life benefits (subject to location)