*Full-Time* Airport Agent - Customer Service at Envoy Air · Rochester

*FULL-TIME* AIRPORT AGENT - CUSTOMER SERVICE Job Locations US-NY-Rochester ID 2026-12495 Category Customer Service Airport Operations Position Type Regular Full-Time Location : Name Greater Rochester Int'l Airport OVERVIEW Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.   We are hiring immediately, with no experience required!   Pay rate - $16.33 / HR RESPONSIBILITIES What’s in it for you? • Travel for free with your family and friends on flights across the American Airlines global network • Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy • 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future • In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level • Both full-time and part-time positions available • Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever • Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert What you will be doing! • Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger’s trip. Don’t let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience • This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner • No time for the gym? No problem! You will get a good workout in while lifting the customers’ bags onto the belt and seeing them off to their destination • This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! QUALIFICATIONS Requirements: • Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds • 18 years or older • High school diploma, GED, or international equivalent • Ability to pass a pre-employment drug screen and background check • Authorized to work in U.S. without sponsorship • Must possess at least one form of TSA-acceptable identification for business travel purposes. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos   Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.  Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.     OPTIONS Apply for this job onlineApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed NEED HELP FINDING THE RIGHT JOB? We can recommend jobs specifically for you! Click here to get started. Application FAQs Software Powered by ICIMS www.icims.com