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Technical Support Representative with French… at Envista · Flemish…

Mid LevelOn-siteFull-timeFlemish Brabant, Belgium

Skills

frenchenglishequipment servicingequipment installationsoftware installationcommunicationproblem solvingcad camdental equipmentpms installationpms troubleshootingmicrosoft office systemswindows 10windows 11italianspanishgermanportuguesedutchsense of urgencypriority recognition

Job Description

Job Description:

In this position you will be part of the 1st and 2nd Level Technical support Team for Intraoral 3D Scanners and DEXIS Imaging Software. You will be responsible to answer all questions and inquiries from dealer and dentists (technical and general administrative, via phone, email or MS Teams ), Ensure all inboxes (CRM queue, e-mail, chat ..etc.) are empty, Proactive action in case either the service level is not met or the daily work not managed and Continuously improve his technical knowledge.

Job Requirements:

Technical Education in Software and/or IT
Fluent English and French
Experience in Servicing and Installing Equipment, Computers and Software
Office based in Mechelen

Nice to have:

CAD CAM / Dental Equipment Experience
PMS installation and troubleshooting experience.
Very good Communication Skills (verbal & written)
Sense of Urgency, must be able to recognize and set priorities.
Familiarity with Microsoft Operative systems, Windows 10 and 11 at support level
Any other European Language (Italian, Spanish, German, Portuguese, Dutch ) would be an advantage

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Operating Company: DEXIS Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.