ServiceNow- Shared Services Systems Analyst… at Envision… · Nashville

SERVICENOW- SHARED SERVICES SYSTEMS ANALYST [SNOW] Location: United States Summary: The ServiceNow Shared Service Analyst is responsible for providing broad expertise and hands-on support to the People Services and Operations function and key stakeholders through ServiceNow. This role ensures optimization of the ServiceNow technology, including process workflows, case management and the portal experience. The incumbent collaborates with cross-functional partners and third-party vendors to support continuous process improvement, metrics and reporting, and special projects in support of Human Resources goals. Company Overview: Envision is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country. Benefits: At Envision, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs. Paid Time Off: Envision offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year. • Supports Human Resources organization by gathering and testing for enhancements and system maintenance for ServiceNow HR (Human Resources) processes and integrated tools, including phone, chat, case management, robotic process automation and other vendor technology systems.  • Considered a subject matter expert in Service Now and other integrated technology platforms used by the Shared Services team.  • Takes initiative to research and expand knowledge of ServiceNow capabilities; participates in ServiceNow user groups and client forums and identifies opportunities to incorporate best practices and new system functionality to improve the teammate experience across Envision.  • Proactively engages with ServiceNow users to identify pain points and inform future system, process, and service enhancements.  • Routinely evaluates ServiceNow system adoption, utilization and effectiveness, uses metrics and feedback to inform user training, system data integrity, and continuous improvement of business processes.  • Investigates trends and in inquiry and transactions support working with Service Excellence on system and process improvement efforts to streamline and reduce service escalations.  • Participates in short-term and long-term planning for ServiceNow and integrated technology platforms, both current and new.  • Supports Shared Services leadership team in special projects as needed. • Ability to develop and continuously improve HR processes and procedures aligned to the new HRSSC delivery model.  • Ability to work independently and collaborate cross-functionally with strong work ethic to guide multiple projects and operations functions simultaneously  • Demonstrates exceptional collaboration skills, ability to interact effectively with team members and employees across cultures and job levels • Attention to detail, elevated level of accuracy and exercises good judgment in written work and reports  • Strong analytical, problem solving, critical thinking, organizational skills. • Experience in system data management and in developing metrics and dashboards to evaluate data integrity and system effectiveness. • Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.  • Highly proficient with desktop software, including Microsoft Word, PowerPoint, and specifically Excel • Possesses in-depth knowledge of ServiceNow workflow, case, and portal management functionality.  • Experience in project management, planning, execution, monitoring, and controlling preferred.  • Bachelor’s degree in related field required.  • 2 years of experience required.  • ServiceNow certification highly preferred   If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.   Envision uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.   Envision is an Equal Opportunity Employer.