Sales - Customer Service Coordinator at EnviroServe in Cleveland, OH

The Customer Service Coordinator will be responsible for assisting the National Sales team and Project Managers with planning, organizing, and directing the completion of projects while helping to ensure these projects are on time, on budget, and within scope. You will need to interact with customers, suppliers, and subcontractors to obtain necessary information and provide guidance. In addition, you will monitor the resources expended on multiple customer projects providing cost estimates and summaries prior to final invoicing. EnviroServe projects involve hazardous and specialized waste transportation, remediation, and disposal.
Job Responsibilities:
• Respond to customer inquiries for information and documents related to upcoming or completed jobs
• Obtain quotes and pricing from suppliers and subcontractors
• Assist with the preparation of reports for completed projects
• Maintain and update information within company’s project database program
• Format and proofread documents
• Utilize on-line or written sources to compile reports for sales and operational purposes
• Look up information online such as Material Safety Data Sheets, federal and state laws and regulations, and addresses and contact info
• Fill-out waste profiles and other paperwork related to hazardous waste disposal
• Assist with data-entry for cost monitoring and invoicing of on-going projects
• Be a hub of communication between the sales manager and field employees, our customers, and operations.

EnviroServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.