Client Success Specialist at Environmental Intellect in Remote

Summary: Environmental Intellect (Ei) is a remote-first team focused on transforming how industrial facilities utilize their data through digital innovation. The Client Success Specialist will guide clients in adopting Ei's software, advocate for their needs, and ensure they receive maximum value from their investment. Responsibilities: - Serve as the primary point of contact for assigned accounts - Build strong relationships with stakeholders across plant departments - Advocate for client needs internally while aligning them with Ei’s solutions - Help clients get the most value possible from their investment in Ei - Support onboarding, training, and client success planning - Help clients understand how to use Ei Everywhere effectively - Monitor account health and usage metrics to identify opportunities or risks - Ensure clients achieve the outcomes they expected when they partnered with Ei - Troubleshoot technical issues and coordinate with internal teams - Ensure support tickets are triaged and resolved efficiently - Identify root causes and recommend long-term improvements - Help transform feedback into product enhancements - Introduce clients to new features and capabilities - Identify opportunities for expanded use cases across teams or facilities - Support demos, training sessions, and product walkthroughs - Help capture client success stories and case studies - Gather and organize feedback from real users - Collaborate with ProductOps and Engineering teams - Identify patterns that lead to product improvements or better training resources Required Qualifications: - Authorization to work in the United States - Willingness to travel as needed (approx. 15-30% of the time) - Willingness to complete a background check and drug screening - Strong client-facing communication skills - Ability to manage multiple clients and priorities Preferred Qualifications: - Experience in Customer Success, Client Success, Technical Account Management, or SaaS support - Familiarity with industrial environments, engineering workflows, or P&IDs - Experience delivering software demos or training sessions - Experience with tools like CRM platforms - Experience with Intercom or similar support tools - Experience with Project management systems (Asana, etc.) Required Skills: Customer Success, Technical Account Management, Software Demos Important Skills: CRM Platforms, Project Management Systems Nice-to-Have Skills: Tech Curiosity Benefits: A healthy work-life balance because we believe in working hard and playing harder, Health, Vision, and Dental insurance coverage, 401(k) with matching contributions because your future matters, Cell phone / internet stipend to keep you connected, Travel stipends and per diem when supporting client activities, Generous PTO and holiday schedule because everyone deserves time to recharge