Supervisor, Utilities at Entrata, Inc. in Lehi, UT

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

As a Utility Supervisor you will be responsible to oversee the operations of the ResidentUtility product. You will manage a team and ensure that their daily tasks are being completed in an accurate and timely manner. You will be responsible to ensure your team is meeting monthly metrics and KPI’s, while working to improve processes. Strategically coordinating with other teams and departments to deliver the best client experience with the utility suite of products will be your key driver for success.

Responsibilities

• Personnel and Team Management: Engage with team members to discuss performance, provide coaching, and maintain team goals. Engage in the employee life cycle of team members, including hiring, training, developing, coaching, and taking disciplinary action if/when necessary. Educate and assist team members with processes, procedures, client workload, and client communication.
• Metrics, Goals, and KPI’s: Hold team members accountable for team-specific goals and metrics. Manage the team’s workload to consistently meet department metrics and KPIs. Understand and review department and company metrics and KPI’s to ensure your team is consistently meeting and/or exceeding these goals.
• Product Knowledge: Maintain expert-level knowledge of the RU products and systems. Identify and improve internal deficiencies with the Product and Development teams. Create new workflows as needed, and monitor and maintain existing workflows (Trainings, SOPs, etc). Incorporate opportunities across the department to gain efficiencies, automate processes, and mature the service offering.
• Customer Interaction: Act as the first point of contact for customer escalations related to team members or concerns over the service provided. Collaborate with Implementation Consultants, UEM Associate Directors, Utility Service Managers, Customer Success Managers, and other involved parties to ensure client needs are met.

Minimum Qualifications

• Strong sense of leadership and accountability; ability to lead, train, and develop team members
• Basic understanding of utility provider billing, legal processes, and industry best practices
• Basic understanding of general accounting practices
• Takes initiative in developing new processes and training
• Ability to deliver quality results with strict deadlines
• Ability to evaluate processes and find areas for improvement
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills and attention to detail
• Self-motivated without supervision; a healthy desire to constantly succeed
• Organizational skills are needed to balance workload and team management to achieve optimal results
• Basic computer skills and experience with Office products, specifically Microsoft Excel and Google Suite

Preferred Qualifications

• 1-3 years of experience managing, leading, and coaching team members in a professional setting
• Property management or utility billing experience

AI Operational Fluency

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?