Seasonal Customer Service Representative… at Enterprise… · Green Bay

Summary: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is seeking a Seasonal Customer Experience Representative. The role involves providing superior customer service, facilitating the rental process, and ensuring a positive experience for all customers. Responsibilities: - Meet and greet customers in a professional, friendly, and timely manner - Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services - Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment - Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information - Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors - Place outgoing calls for callback management, and miscellaneous calls as assigned - Assist to assess condition of rental upon return - Notify Management of any known customer problems - Notify Management of any known vehicle problems and any required vehicle maintenance - Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training - Perform miscellaneous and backup duties job-related duties as assigned - Seek to improve job performance through self-assessment, skill development, training and goal setting - Maintain a regular and reliable level of attendance and punctuality - Perform miscellaneous job-related duties as assigned Required Qualifications: - Must be at least 18 years old - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - High School Diploma or G.E.D. required - Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support - Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction on driving record in the past 3 years - Must be available for Seasonal work lasting a maximum of 180 days