Administrative Representative Hammond LA at Enterprise in Hammond, LA

Summary: Enterprise Mobility, a leading provider of mobility solutions and owner of popular car rental brands, is hiring an Administrative Representative. This role involves providing exceptional customer service primarily over the phone, assisting customers with their rental needs, and performing various administrative tasks. Responsibilities: - Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors - Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned - Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone - Meet and greet customers in a friendly and timely manner - Provide directions and general assistance - Assist to assess condition of rental upon return - Process returns, check-ins and exit kiosk transactions - May assist with or perform customer pick-ups in a safe and courteous manner - Notify Management of any known customer problems - Notify Management of any known vehicle problems and any required vehicle maintenance - Clean vehicle interior and exterior by hand or by operating washing equipment when needed - Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing - Perform miscellaneous and backup job-related duties as assigned Required Qualifications: - Must be at least 18 years old - High school diploma or GED required; some college preferred - Must have at least 6 months of prior customer service, retail, or administrative support experience - Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years - No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Preferred Qualifications: - some college preferred