Engineer II, Field Services at Entegris in Taiwan

Engineer II, Field Services Location: Tainan City, Taiwan Job Title: Engineer II, Field Services Job Description: The Role: We arelooking forFieldServiceEngineerbased inTainanto serviceEntegris Products orsystems. TheField Service Engineer Level IIis responsible forproduct service and support at customer locations forEntegris Products orSystems. Work performed includes start-up/commissioning, customer training, technical support, troubleshooting/repairs, and maintenance. They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers. In this role you will: Deliverfieldservice support and assistance to troubleshoot, repair, maintainand upgrade equipmentat customer locations. Provide email and phone responses to customer requests for technicalassistancein accordance withcustomer agreements and contractual obligations. Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers. Promote, manage,and execute Preventative Maintenance Agreementsat customer sites. Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs. Always follow safe work practices, attend safety training as assigned, andcomply withall Entegris, customer and local safety regulations. Providetimelysupport to global FSE teams through email and international travel asrequired. Maintain proper documentation for all on-site field service, support calls and any critical equipment information gathered via phone/email. Provide parts/labor/travel requirementsto local CSR (Customer Service Representative) for customer quote generation. Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions asrequired. Provide detailed verbal and written feedback to Engineering, QualityAssurance,and otherdepartmentsas necessary. Completespecial projectsassigned bymanager. Attend and successfully complete all factory-based and local technical training and corporate training as assigned. Traits we believe make a strong candidate: Technical,engineeringor scientific degree or equivalent field service experiencerequired Familiar with MS Office tools,SAP and PLCskillsisa plus. Fluent Mandarin, capable of written and oral English,Strong communicationskills, English fluency a significant plus The ability to work both independently and as a team isrequiredwhile communicating effectivelywithboth internal and external customers. Semiconductor and/or gas industry experience a plus Ability to obtain a valid Passport and Visas for international travel isrequired Your success will be measured by: People and Teamwork Accountability, Integrity, and Trust Creativity and Innovation Dedication to Excellence Growth mindset Good problem-solving Good team player, self-motivated and proactive