Client Support Engineer Intern at Ensono in Remote

Summary: Ensono is a managed service provider dedicated to empowering clients to achieve key business outcomes. As an intern, you will work closely with your team on project work, professional development, and networking opportunities, ultimately aiming for a pathway to full-time employment. Responsibilities: - Reviewing current engineer workflows to help look for efficiency and improvements - Analysis of all ticket data to identify areas for automation to reduce hands on work - Work with global team to identify AI opportunities to help drive improvements Required Qualifications: - Bachelor's in computer science, Information Technology, or related field - Excellent analytical skills with experience reviewing workloads - Strong communication skills and ability to communicate effectively across multiple areas Preferred Qualifications: - Knowledge of Windows and/or Linux is preferred - Experience with ITIL processes would be helpful - Familiarity with automation/AI Required Skills: Bachelor’s in Computer Science Important Skills: Analytical skills, Windows, Linux Nice-to-Have Skills: ITIL processes, automation, AI