Client Support Engineer at Ensono in Downers Grove, IL

Summary: Ensono is a managed service provider that empowers clients to achieve key business outcomes. The Client Support Engineer is responsible for providing hands-on technical support and maintenance for end-user devices, servers, and network equipment, ensuring that IT systems are operational, secure, and compliant with company policies. Responsibilities: - Provide onsite technical support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to business operations - Install, configure, and maintain end-user devices (desktops, laptops, printers, mobile devices) and peripherals in InTune, SCCM, and Thin Client Platforms - Troubleshoot and resolve incidents related to operating systems, applications, and connectivity for supported platforms, including Windows, Linux, and network devices - Administer and manage user access for local systems, following established security and compliance protocols - Unlock or reset passwords for users as needed, supporting day-to-day operational requirements - Maintain up-to-date knowledge of support tools, technologies, and best practices relevant to the onsite environment - Maintain and renew certifications required for system access and management, ensuring continued compliance and eligibility Required Qualifications: - Experience providing onsite technical support for end-user devices, servers, and network equipment - Strong understanding of IT support principles, tools, and best practices - Excellent communication, documentation, and collaboration skills Required Skills: Technical support, End-user devices, Network equipment Important Skills: Windows, Linux Nice-to-Have Skills: Curiosity, Passion, Collaboration skills Benefits: Unlimited Paid Days Off, Three health plan options, 401k with company match, Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts, Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement, Paid childbearing and paternal leave, Education Reimbursement, Student Loan Assistance or 529 College Funding, Sabbatical leave, Wellness program, Flexible work schedule