Customer Service Representative -… at Enshored, LLC. · Cebu City

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

The Facility Data Management Account will provide assistance to renters with facility information, reservations via calls, chat, and emails. Providing walkthroughs.

      **MINIMUM REQUIREMENT QUALIFICATIONS**

Key Skills:

• Customer service experience is a must
• Outstanding communication rapport and listening skills
• Very good organization and multitasking skills
• Fast typing skills
• Working knowledge of office equipment and computer hardware and peripheral devices
• Basic understanding of databases
• Adequate knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Good command of English both oral and written and customer service skills
• Great attention to detail
• Knowledgeable with insurance policies is a plus but is not required
• Amenable to working onsite
• Amenable to working on a rotational schedule, including weekends, holidays, and night shift

Education and/or Experience

• At least one (1) year in college
• At least (2) years of blended voice and non-voice / TSR experience

Demonstrated competency in the following areas is also required:

• Proven ability to work to deadlines and under pressure
• Ability to stay calm when customers are stressed or upset
• Outstanding communication skills in English
• Examples of taking initiative in a work setting, with positive outcomes
• Proven to be a lead-taker, and able to work with passion without need for constant coaching or manager intervention

Language Skills:

• Above Average communication skills in English

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.