Customer Service Specialist 1 at Ensemble… · Show Low

Summary: Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Customer Service Specialist handles incoming calls from patients, focusing on managing the resolution of inquiries and ensuring excellent customer service throughout the Revenue Cycle process. Responsibilities: - Answering patient questions regarding statements - Posting guarantor payments - Setting up payment plans within our policies - Researching and resolving issues with accounts that have been identified by patients - Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening - Communicating patient balances - Meeting collection goals as set by department, and providing excellent customer service for all of our patients - Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues - Performs other duties as assigned Required Qualifications: - 1-2 years experience in healthcare industry - Minimum Education: High School Diploma or GED - Certifications: CRCR within 9 months of hire (Sponsored by Ensemble Health Partners) - Must be located within driving distance to Show Low, Arizona Preferred Qualifications: - Experience in physician and hospital operations - Experience in a call center - Customer Service and Call Center experience preferred - Compliance and provider relations - Critical Thinking - Problem Resolution - Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences Required Skills: Revenue Cycle Management, CRCR Certification, Physician and Hospital Operations, Call Center Experience, Compliance, Provider Relations, Payment Posting, Payment Plan Setup, Financial Counseling, Openness to Innovation Benefits: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement