Bilingual Scheduling Specialist at Ensemble Health Partners in Remote

Summary: Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Bilingual Scheduling Specialist is responsible for providing world-class customer service to clients, understanding admission processes, and verifying patient insurance benefits. Responsibilities: - Understanding admission, billing, payments, and denials - Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification - Knowledge of medical terminology or CPT or procedure codes - Patient Access experience with managed care/insurance and Call Center experience is highly preferred - Articulate, personable, dependable, and confident with excellent communication skills - Customer service-oriented builds trust and respect by exceeding customer expectations Required Qualifications: - This is a BILINGUAL position, Spanish and English - Understanding admission, billing, payments, and denials - Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification - Knowledge of medical terminology or CPT or procedure codes - Articulate, personable, dependable, and confident with excellent communication skills - Customer service-oriented builds trust and respect by exceeding customer expectations - High School Diploma Required - Must be bilingual (English & Spanish) - Certified Revenue Cycle Representative (CRCR) required within 9 months of hire Preferred Qualifications: - Patient Access experience with managed care/insurance and Call Center experience is highly preferred - Intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems, and use of dual screens - Able to multitask and work individually while applying critical thinking skills - Customer Service experience is preferred - Associates Preferred - 1-2 years of healthcare experience preferred Required Skills: Customer Service, Bilingual (English & Spanish) Important Skills: Healthcare Experience, Medical Terminology, MS Applications Nice-to-Have Skills: Dependability, Articulate, Critical Thinking, Communication Skills Benefits: Healthcare, Time off, Retirement, Well-being programs, Professional certification relevant to their field, Tuition reimbursement, Quarterly and annual incentive programs