NetCredit Customer Service Representative (Remote) at Enova… · Remote

Summary: Enova is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. As a Customer Service Representative, you will undergo a 4-week training program and manage inbound calls, delivering exceptional customer service and support. Responsibilities: - Respond to incoming customer calls, addressing their questions and providing service - Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services - Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience - Uphold exceptional customer service standards through articulate and effective verbal and written communication - Keep customer accounts meticulously updated with accurate information Required Qualifications: - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment Preferred Qualifications: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments Required Skills: Customer service experience, Communication skills Important Skills: Multi-tasking skills, Active listening, Adaptability Nice-to-Have Skills: Technology utilization Benefits: Health, dental, and vision insurance including mental health benefits, 401(k) matching plus a roth option (U.S. Based employees only), PTO & paid holidays off, Sabbatical program (for eligible roles), Summer hours (for eligible roles), Paid parental leave, DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova), Employee recognition and rewards program, Charitable matching and a paid volunteer day…Plus so much more!