Technical Writing Intern at EnergyHub in Remote

Summary: EnergyHub is a company focused on creating a clean, distributed energy future through innovative technology. They are seeking a Technical Writing Intern to produce clear documentation that enhances the team's capabilities and supports various stakeholders in understanding complex engineering concepts. The intern will work on real projects, including AI-powered documentation and process documentation overhaul, while collaborating with the Technical Writing team. Responsibilities: - Audit existing documentation to build a training corpus of high-quality examples - Develop prompt templates and workflows for different document types (release notes, feature guides, FAQs, troubleshooting articles) - Build a style guide reference system so the AI agent applies EnergyHub's tone of voice consistently - Create a review and feedback loop for improving agent outputs over time - Test the agent against real documentation requests and measure quality and time savings - Map the full documentation lifecycle from request intake through publication - Create or update templates for common document types - Document the ClickHelp publishing workflow and platform-specific conventions - Write guidelines for working with subject matter experts and gathering technical information - Establish quality checklists and review criteria - Build a new writer onboarding guide that synthesizes everything - Own routine documentation updates: terminology changes, screenshot refreshes, broken link fixes, and formatting corrections - Apply a careful eye for small details that are easy to overlook but matter to readers - Take primary responsibility for documentation on one product launch, with mentorship from the Senior Technical Writer - Attend planning meetings, gather requirements, draft all required content, coordinate with product and engineering for accuracy, and publish - Conduct a retrospective on what worked and what you'd improve Required Qualifications: - Current enrollment in (or immediate graduate of) an undergraduate or graduate program in technical writing, communications, English, information science, or a related field - Strong writing skills—clear, concise, and audience-aware - Attention to detail that borders on the compulsive; you notice the misplaced comma, the inconsistent heading, the screenshot that's one version out of date - Genuine curiosity about technology and an ability to learn new tools and concepts quickly - Comfort working with structured content and documentation tools - An interest in AI-assisted writing workflows and a willingness to explore how large language models can support documentation work (while simultaneously recognizing that AI is not the end-all, be-all!) - Warmth and enthusiasm for your collaborators, colleagues, and cohort, with an urge to help them succeed and pay their generosity forward to others Required Skills: ClickHelp, Confluence, Jira, AI-assisted Documentation Workflows, Documentation Style Guide Development, Documentation Lifecycle Mapping, Content Auditing, Prompt Template Development, Documentation Review and Feedback, Documentation Publishing, Technical Information Gathering, Warmth