Welcome Call Representative at Endurance in Remote

Summary: Endurance Warranty Services is a rapidly growing company that provides best-in-class auto repair coverage. The Welcome Call Representative is responsible for delivering an exceptional onboarding experience by welcoming new customers, verifying their information, and guiding them through the use of company services. Responsibilities: - Proactively call new customers to welcome them to Endurance and thank them for their business - Verify and confirm pertinent information, including: - Personal and account details - Vehicle information - Current and accurate mileage - Clearly explain and walk customers through: - Accessing and using the customer portal - Payment schedules and due dates - Contract administrators and finance company information - The claims process and how to file a claim - Reinforce key coverage details to ensure customer understanding - Answer questions with clarity, empathy, and professionalism - Create a positive, confident first impression of Endurance - Document call details accurately and thoroughly - Transfer escalated calls to the appropriate department - Other duties as assigned or as business needs arise Required Qualifications: - Strong verbal communication skills with a warm, engaging phone presence - Exceptional attention to detail and accuracy - Ability to explain information clearly and confidently - Customer-first mindset with a genuine desire to help - Comfortable navigating systems and guiding customers through online tools Preferred Qualifications: - Customer service or call center experience preferred Required Skills: Customer Service, Call Center Experience, System Navigation, Online Tools Guidance, Empathy, Customer-first Mindset Benefits: Paid training, Work From Home Opportunity, Computer Equipment Provided, 401(k) with company match after 90 days of employment, Medical, Dental, and Vision Insurance, Voluntary Life Insurance, Internet Stipend, Paid Time Off, Holiday Pay