Intern, End User Computing Help Desk Specialist IT at Endo · Hazelwood

Summary: Par Health is committed to improving lives through quality healthcare, and they are seeking an Intern for their End User Computing Help Desk IT position. This internship offers a hands-on experience in the pharmaceutical industry, where the intern will provide technical support, troubleshoot user issues, and assist with IT operations. Responsibilities: - Respond to IT requests via phone, email or in-person; trouble shoot technical issues (e.g. log in problems connectivity - Assist with computer setup, installation, configuration and maintenance (e.g. updates, patches) - Document, track, and prioritize support tickets, escalating more complex issues to senior technicians - Help deploy new devices (laptops, mobile devices) and manage inventory - Provide basic guidance and training to users on IT systems - Contribute to the knowledge base with solutions and common issues - Other duties as assigned by leader Required Qualifications: - Currently pursuing a Bachelors Degree in Computer Science, Information Systems, Cybersecurity, Business etc - Technical Proficiency – Basic understanding of computers and mobile devices - Analytical Abilities - Problem-solving skills including working collaboratively with others - Customer Service-Orientation - Communication skills - Clear verbal & written communication skills Required Skills: Technical Proficiency Important Skills: Analytical Abilities, Customer Service Nice-to-Have Skills: Communication skills