Sales Manager, Hotel Services - The Charleston… at Encore · Location…

Sales Manager, Hotel Services - The Charleston Place Hotel

Position Overview

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Job Responsibilities

Revenue Generation

• Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.

• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.

• Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.

• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.

• Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.

Relationship Management

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.

• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.

• Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.

• Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.

• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability

• Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.

• Ensure all known opportunities are in CRM and completely accurate and updated at all times.

• See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.

• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.

• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Job Qualifications

• BS/BA or 1+ years of Encore or equivalent experience required

• 1 year technology sales or hospitality experience preferred

• Prior sales experience in audiovisual is a plus

• Knowledge of hospitality industry and sales processes preferred

• Technical aptitude and computer proficiency required

• Strong written and verbal communication skills

Competencies (by Core Values)

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 4-5 hours per day

• Standing: 2-3 hours per day

• Walking: 2-3 hours per day

• Stooping: 0-1 hour per day

• Crawling: 0-1 hour per day

• Kneeling: 0-1 hour per day

• Bending: 0-1 hour per day

• Reaching (above your head): 0-1 hour per day

• Climbing: 0-1 hour per day

• Grasping: 0-1 hour per day

Lifting Requirements

• 0 - 15 lbs*: Occasionally

• 16 - 50 lbs*: Occasionally

• 51 - 100 lbs: Never

• Over 100 lbs: Never

Carrying Requirements

• 0 - 15 lbs*: Occasionally

• 16 - 50 lbs*: Occasionally

• 51 - 100 lbs: Never

• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously

• Distance Vision: Continuously

• Color Vision: Continuously

• Peripheral Vision: Continuously

• Depth Perception: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs*: Occasionally

• 16 - 50 lbs*: Occasionally

• 51 - 100 lbs*: Occasionally

• Over 100 lbs: Never

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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