Business Analyst at Encora in Kuala Lumpur, Kuala Lumpur, Malaysia

About the Role

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

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Key Responsibilities

• Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.
• Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).
• Translate business needs into clear and actionable technical requirements.
• Perform data validation and analysis using SQL.
• Work closely with development teams to ensure solution alignment with requirements.
• Support test planning, test case design, execution, and defect management.
• Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.
• Support system implementation and post-go-live activities.
• Maintain regular communication with stakeholders on progress, risks, and deliverables.
• Provide user training, documentation, and onboarding support.

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Requirements

Experience

• 5+ years of Business Analyst experience in IT projects.
• Proven experience in requirement gathering and functional documentation.
• Experience in stakeholder management across business and technical teams.
• Hands-on experience in application testing and UAT coordination (3–5 years).
• Experience in process analysis and business process improvement (3–5 years).
• Working knowledge of SQL (2–3 years).
• Experience working in Agile or SDLC environments (3–5 years).
• Familiarity with tools like Jira and Confluence (2–3 years).

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Nice to Have

• Exposure to CRM platforms, preferably Pega (workflow/case management).
• Experience in banking or insurance domain.
• Involvement in digital transformation or system modernization projects.
• Experience supporting user training and change management activities.