Client Operations & Analytics Internship… at Empyrean · Houston

Summary: Empyrean is a company seeking a Client Operations Intern to support their Client Services team. The intern will contribute to daily operations, reporting, documentation, and client experience initiatives, gaining hands-on experience in a fast-paced environment. Responsibilities: - Prepare and update client-facing reports (benefit enrollment metrics, SLA tracking) - Assist with quality assurance checks on deliverables prior to distribution - Support coordination of client meetings (agenda prep, note-taking, action item tracking) - Document SOPs for recurring tasks and consolidate internal knowledge bases - Run and validate standardized reports; support data integrity initiatives - Draft client communications and assist with survey/feedback efforts - Conduct research on client-specific or industry trends - Contribute to special projects including performance comparisons and RFP prep - Complete a capstone project focused on operational efficiency, presented to leadership Required Qualifications: - Full-time students at an accredited college or university - Currently classified as a sophomore, junior, or senior - Accepting recent graduates (May 2025 or later) - Currently enrolled in a Bachelor's program in Business, Operations, Analytics, or related field - Strong attention to detail and organizational skills - Excellent written and verbal communication skills - Ability to work independently and collaboratively in a team environment - Proficiency in Microsoft Excel and PowerPoint Preferred Qualifications: - Familiarity with data visualization tools - GPA of 3.0 or higher preferred Required Skills: Microsoft Excel, Data Analytics Important Skills: PowerPoint, Attention to detail Nice-to-Have Skills: Written communication, Verbal communication, Team collaboration