Technical Support Engineer at Emplyfy · Addlestone

Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations.

This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers.

What You'll Be Doing

• Take ownership of customer technical queries and provide appropriate support.

• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.

• Manage incoming support tickets and requests through the Service Desk platform.

• Keep customers informed about progress and resolution times in accordance with SLAs.

• Escalate serious or business-critical incidents when required.

• Plan and manage daily priorities to ensure work is completed efficiently.

• Monitor customer systems and environments and ensure their technology continues to support business requirements.

• Install, configure, test, maintain and repair IT equipment and software.

• Maintain clear records of technical activity, ticket updates and outstanding tasks.

• Deal with urgent incidents both remotely and on-site.

Benefits

• Salary between £30,000 and £40,000 per year, based on experience.

• 40 days' annual leave.