Collections Call Center Representative at EMPLOYERS in Henderson, NV

Summary: EMPLOYERS is a provider of workers’ compensation insurance seeking a Loyalty Specialist I to support customers in a fast-paced, customer-focused environment. The role handles customer communications, resolves account issues, facilitates payment solutions, and builds strong customer relationships.

Responsibilities:
- Handle inbound/outbound calls, emails, and chats to assist customers
- Resolve account issues with professionalism and efficiency
- Help bring accounts current through payment solutions and customer education
- Deliver exceptional service while building strong customer relationships

Required Qualifications:
- 1+ year of collections & high-volume call center experience
- Strong communication, problem-solving, and multitasking skills
- Customer-first mindset with attention to detail
- Basic Microsoft Office skills

Required Skills: Collections, High-Volume Call Center Experience, Microsoft Office

Benefits: Career growth opportunities, Comprehensive benefits package