Graduate Trainee - Vendor Management (UAE… at Emirates… · United…

The unit is to manage and safeguard ENBD provisions and interests in outsourcing process or manage already outsourced activities to other Group or 3rd party service providers. Broadly, the purpose will be to monitor and play critical role in incorporation/maintenance of following parameters :

1. Management of Contract agreement & Support Migration of services
2. Managing Relationship with Service-providers & Managing performance co-ordinates

Key Result Area	KPIs / Performance Measures	Main Tasks
Vendor Governance -Risk & Compliance	Quantitative Facilitate 80% Completion within Timeframe=Satisfactory-3 Facilitate 90% Completion within Timeframe=Superior-4 Facilitate 100% Completion within Timeframe=Stretch-5	· Ensure all vendor engagements comply with outsourcing policies, regulatory requirements, and internal audit standards.· Outsourcing Policy-Facilitate additional activities o Documentation- Introduce outsourcing activity o Contract Management to RFP and Pricing Participation Change order implementation Issue escalation
Service Delivery & SLA Performance KPI:	% SLA adherence across all vendors (monthly/quarterly) Number of SLA breaches / service failures TAT compliance and first-time-right rate	Ensure end-to-end vendor performance meets agreed Service Level Agreements (SLAs) across availability, turnaround time (TAT), and service quality. Identify , Review and recommend standards that are based on Business requirement , relevant and appropriate to business needs Coordinate capacity planning based on business cycle trends and initiatives Monitor and report partner performance on a monthly basis Administer financial regime (Service Debits & Credits)
Service & Cost Optimization	% cost reduction / cost avoidance achieved (YoY or per contract cycle) Invoice accuracy rate and billing discrepancies Budget adherence / cost-to-serve	Optimize vendor cost while maintaining or improving service performance . Involve in RFP process for all contract renewals
Reporting and management	Quantitative Facilitate 80% Completion within Timeframe=Satisfactory-3 Facilitate 90% Completion within Timeframe=Superior-4 Facilitate 100% Completion within Timeframe=Stretch-5	Work with respective vendors: · Periodic Management & Monitoring & reporting of performance of service providers in line with Terms of Reference· Establish FIN governance structure for vendor management· Consolidation of all non-Tanfeeth Monthly /Quarterly performance review with unit heads · Review all change order documentation completions period 2016· Financial /Invoicing Management within agreed timeframes.· Review and facilitate closure of all Vendor Open audit observations (Exit Clause & Reporting)· Institutionalize the change request process & internally handover projects / mini projects to GOPS Projects team. Involve in RFP process for all contract renewals