Assistant - IT Asset Support at Emirates… · United…

Role Purpose:

To assist in the management and support of IT assets, ensuring their availability, functionality, and compliance with organizational standards.

Key Activities:

• Maintain an up-to-date inventory of all IT assets, including hardware.
• Utilize asset management tools and systems to track the status, location, and ownership of each asset.
• Conduct regular audits of IT assets to ensure accuracy and compliance with inventory records.
• Serve as the initial point of contact for users experiencing issues with IT assets, providing timely and effective support.
• Troubleshoot and resolve hardware and software problems, escalating more complex issues to higher-level support teams as necessary.
• Document all support interactions and resolutions in the ticketing system to maintain a record of issues and solutions.
• Assist in the incident management process by logging incidents related to IT assets in the incident tracking system.
• Monitor the status of reported incidents and ensure they are addressed within established service level agreements (SLAs).
• Collaborate with other IT teams to coordinate responses to incidents that affect multiple assets or systems.
• Participate in the execution of data backup procedures to ensure that critical data is regularly backed up and can be restored when needed.
• Assist in the restoration of data from backups in the event of data loss or system failure, ensuring minimal disruption to operations.
• Assist in the configuration and setup of new IT assets, ensuring they are properly installed and configured according to organizational standards.
• Support the deployment of software applications and updates to IT assets, ensuring compliance with licensing agreements and security policies.
• Maintain documentation of asset configurations, including hardware specifications and software installations.
• Create and maintain comprehensive documentation related to IT assets, including user manuals, installation guides, and troubleshooting procedures.
• Ensure that all documentation is easily accessible to team members and users, facilitating efficient support and management of IT assets.
• Update documentation regularly to reflect changes in asset configurations, procedures, and policies.
• Work closely with other IT support staff and departments to ensure effective communication regarding IT asset management and support activities.
• Participate in team meetings to discuss asset management strategies, challenges, and improvements.
• Provide feedback and suggestions for enhancing IT asset support processes and practices.
• Assist in training new employees on the proper use and management of IT assets, including hardware and software.
• Provide ongoing support and guidance to users regarding best practices for utilizing IT assets effectively and securely.

Education/Experience:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field
• A minimum of 2-3 years of experience in database and system administration

About the Team

Emirates General Petroleum Corporation, Emarat, serves millions of customers across Dubai and the Northern Emirates and Dubai with great value, high-quality fuel at modern service stations. We serve the nation’s businesses across multiple industries, including hospitality, construction, aviation and real estate with a wide range of commercial fuels and lubricants.

In addition, we distribute to our residential customers from our LPG bottling plants in the Jebel Ali Free Zone and our new distribution centre in Al Qusais, ensuring that residents across Dubai and further afield are never far away from a fast and reliable source of power. Through our modern, best-in-class terminals at Jebel Ali, Fujairah and Ras Al Khaimah, we lease the latest, high-quality fuel storage and distribution facilities.

Across the entire Emarat network, from our service stations, terminals and to your doorstep, everything we do is driven by customer happiness.

We always provide service with a smile.

About the Company

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.