EMIDS Hiring||Service now Engineers||… at Emids… · Hybrid -…

Position Overview

We are seeking a Senior ServiceNow ITSM Identity & Access Management (IAM) Integration Engineer with strong JavaScript development expertise to design and deliver IAM integrations on the ServiceNow platform. This role is deeply handson, with a focus on ServiceNow scripting, platform extensibility, and enterprise integrations, particularly with Microsoft Entra and SailPoint.

This is not a configurationonly role. The ideal candidate is a seniorlevel ServiceNow developer who is comfortable writing and maintaining JavaScriptbased solutions, designing robust integration logic, and participating in customerfacing discussions to support successful delivery.

Key Responsibilities

ServiceNow Platform & JavaScript Development

• Design and implement custom ServiceNow functionality using JavaScript, including:
• Script Includes
• Business Rules
• Scripted REST APIs
• Scheduled Jobs and background scripts
• Write clean, maintainable, and performant JavaScript aligned with ServiceNow best practices.
• Extend and customize ServiceNow ITSM to support IAM workflows and integration requirements.
• Analyze, troubleshoot, and refactor existing scripts to improve reliability, performance, and upgradeability.

IAM & Integration Development

• Build and support IAM integrations between ServiceNow and Microsoft Entra.
• Build and support IAM integrations between ServiceNow and SailPoint.
• Develop integrations using IntegrationHub, REST APIs, and MID Servers.
• Handle data mapping, transformations, authentication methods, and error handling across systems.
• Apply general integration experience to support additional enterprise systems beyond Entra and SailPoint.

Customer Interaction & Delivery Support

• Participate in customerfacing meetings to gather technical requirements and clarify integration behaviors.
• Communicate technical designs, JavaScript logic, and integration workflows clearly and effectively.
• Support solution validation, testing, and issue resolution with customers and internal teams.
• Document solutions, integrations, and scripts for operational and support purposes.

Required Qualifications

ServiceNow & JavaScript Skills

• Extensive handson experience developing on the ServiceNow ITSM platform.
• Strong JavaScript development skills, particularly within ServiceNows scripting framework.
• Proven ability to create productionquality ServiceNow scripts beyond simple configuration.
• Experience developing and consuming Scripted REST APIs in ServiceNow.

IAM & Integration Experience

• Strong understanding of Identity & Access Management (IAM) concepts such as access provisioning, deprovisioning, and identity lifecycle events.
• Demonstrated experience integrating ServiceNow with Microsoft Entra.
• Demonstrated experience integrating ServiceNow with SailPoint.
• Solid experience with enterprise integrations using REST APIs and secure authentication patterns.

SeniorLevel Engineering Experience

• Demonstrated ability to independently design and implement complex integrations.
• Experience debugging and resolving issues across ServiceNow and external systems.
• Strong written and verbal communication skills, particularly in technical and customerfacing contexts.

Preferred Qualifications

• Experience with ServiceNow IntegrationHub, MID Server configuration, and Flow Designer.
• Familiarity with ServiceNow Employee Lifecycle Events or IAMrelated workflows.
• Experience working in enterprise or securitysensitive environments.
• ServiceNow certifications such as CSA, CISITSM, or IntegrationHub microcertifications.

Soft Skills & Attributes

• Strong problemsolving and analytical skills
• Comfortable balancing handson JavaScript development with customer interaction
• Detailoriented, collaborative, and deliveryfocused
• Able to work independently within established architectural guidelines