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Lifecycle Services Manager at Emerson in Dubai, United Arab Emirates
Job Description
Lifecycle Services Manager
Location: Dubai, United Arab Emirates
Job Summary
The Lifecycle Services Manager (LSM) is responsible for driving the implementation of the Regional Lifecycle Services Strategy across the Middle East and Africa in alignment with business growth objectives. Working closely with customers, service organizations, channel partners, factories, and sales teams, this role focuses on enhancing customer satisfaction, strengthening service capabilities, and driving Lifecycle Services growth across the region.
In This Role, Your Responsibilities Will Be:
- Support the Middle East & Africa Sales Director in developing and implementing regional Lifecycle Services strategies.
- Assess the technical service readiness of local service providers and partners.
- Identify service capability gaps across countries, channels, and partner organizations.
- Develop action plans to improve technical competency, service readiness, and customer support effectiveness.
- Ensure partners possess adequate product knowledge, troubleshooting capabilities, and access to technical resources.
- Coordinate training and knowledge transfer activities for internal teams, channel partners, and end users.
- Support the sales organization through customer engagement and technical consultation activities.
- Perform site walkdowns and installed base assessments to identify customer needs and growth opportunities.
- Drive business growth through obsolescence programs, modernization initiatives, retrofits, competition displacement strategies, and maintenance services.
- Participate in customer meetings and provide technical solutions that address customer challenges while creating business opportunities.
- Act as the primary coordinator for escalated customer complaints and field service issues related to the Emerson Actuation Technologies portfolio.
- Review and assess reported issues, determine urgency, support root cause identification, and define required actions.
- Evaluate warranty applicability in accordance with established company policies and guidelines.
- Coordinate with Emerson Lifecycle Services teams, factory service organizations, and authorized service partners to ensure timely issue resolution.
- Monitor corrective actions and ensure customer cases are resolved and closed promptly.
- Proactively communicate product improvement opportunities to relevant functions, including Lifecycle Services, Quality, and Engineering teams.
- Analyze complaint trends and recurring field issues to identify opportunities for improvement.
- Recommend corrective and preventive actions to improve product performance and customer satisfaction.
- Ensure compliance with environmental, health, and safety policies and regulatory requirements.
- Adhere to Health, Safety & Environment policies as laid by the organization.
Who You Are
- You are customer-focused and committed to delivering exceptional service experiences.
- You effectively collaborate and influence stakeholders across matrixed organizations.
- You demonstrate strong technical problem-solving abilities and a proactive mindset.
- You adapt quickly to changing situations and customer requirements.
- You communicate effectively and build strong relationships with customers, partners, and internal teams.
- You take ownership, drive accountability, and consistently focus on delivering results.
For This Role, You Will Need:
- Bachelors Degree or Diploma in a technical discipline.
- Minimum 10 years of experience in a valve automation technical role.
- Strong knowledge of hydraulic, pneumatic, and electric actuation systems.
- Advanced English proficiency, both written and spoken.
- Willingness and flexibility to travel throughout the region and globally as required.
- Strong problem-solving skills and action-oriented mindset.
- Excellent interpersonal communication skills and a high level of accountability.
- Proven ability to collaborate, influence, and execute across matrix organizations.
- Strong attention to detail and ability to manage multiple priorities effectively.
Our Culture & Commitment to You!
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and building an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We provide flexible and competitive benefits plans designed to meet your physical, mental, financial, and social needs. Our offerings include medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and much more. Our culture prioritizes work-life balance and offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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