Senior Technical Support Engineer at emerchantpay · Sofia

emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.

We are looking for an experienced, full-time Senior Technical Support Engineer to join our IT team. The ideal candidate will have proven work experience in technical support.

Responsibilities

• To provide professional technical support to clients and partners of the company;
• To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc.;
• To support and monitor the system applications;
• To Create and update merchant client accounts in the system;
• To assist clients during the integration period with our systems and support integrations to service providers;
• To troubleshoot, report, and resolve issues in a timely manner;
• To interact with other teams and clients to resolve issues;
• To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients;
• To participate in the weekly product release and execute tests, analyze results of test runs, and report those results;
• To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.
• Our TS team provides 24/7 support and we work on schedule.

Requirements

• 5+ years in a similar position;
• Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
• Familiar with the client/server model;
• Knowledge of HTML, CSS, and JavaScript;
• Familiar with MS Office applications (Word, Excel, Outlook, etc.);
• Highly proficient in spoken and written English;
• Enthusiastic, hard-working and motivated team player with excellent communication skills.

Considered as an advantage

• Previous experience working in tech support for high-availability systems (1st or 2nd level);
• Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software;
• Willingness to work on shifts.

Benefits

• Fast-growing payment company;
• Excellent working conditions, casual atmosphere, and state-of-the-art hardware;
• Modern, challenging, constantly growing business;
• Professional development - books, trainings, certifications, etc.
• 25 days paid holiday, 1 day for every 2 years with us;
• Fully distributed and remote.

If you are interested, please apply with your CV in English. Only short-listed candidates will be contacted.

The personal data of the applicants will be processed in strict confidentiality by emerchantpay Ltd., UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

emerchantpay is an equal opportunity employer. We appreciate people with different backgrounds and mindsets, and we honor diversity and inclusion.