Emburse→

Consultant, Extended Services at Emburse in Toronto, Ontario, CA

Mid LevelHybridFull-timeToronto, Ontario, CA

Skills

microsoft excelmicrosoft office

Job Description

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Extended Service Consultants are responsible for activating and configuring Emburse software for existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the client’s business needs and long-term usage of the software and may include support of managed service offerings

Responsible for managing multiple small projects and change requests from live customers

Provide guidance and feedback for ongoing improvements and additions to internal processes

Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally

Act as a secondary resource on projects which are identified as sensitive, complex and/or strategic

Assist in developing and updating change management processes, with a focus on increased efficiency and turn-around time

Provide exceptional customer service to clients by phone, email and via web

Demonstrate proficiency with the product and translate client requirements to capabilities of the software

Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation

Facilitate requirement gathering sessions and provide recommendations based on existing customer setups

Consult with clients on best practices and use of Emburse products to meet their business requirements

Scope and manage custom change requests and create customer SOW documents

Configure the product to meet the needs and requirements of the client, according to the scope of the project

Provide regular status updates on project deliverables and milestones through defined processes

Assist customers in the role of Emburse Solution Administrator, providing all tasks included in the Service Guide, for small to medium sized customers

Balance multiple concurrent projects within set workload expectations

What are we looking for

Education:

Bachelor's degree, college diploma in related field and/or equivalent experience

Experience:

2 years experience using or administrating database-driven workflow products and/or financial management software is preferred but not required

Required Skills:

Ability to manage multiple initiatives and cases with minimal guidance
Ability to handle customer escalations and concerns
Demonstrate strong communication and customer handling skills
Excellent business writing and verbal communication skills
Knowledge of accounting systems, practices, and terminology as relevant to our product offerings (outbound files that load into accounting systems)
Ability to see the big picture, evaluate, and create efficient processes
Highly efficient in using Microsoft products with an emphasis on Excel

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.