Learning Support & Development… at Embry-Riddle… · Daytona…

Summary: Embry-Riddle Aeronautical University is celebrating its 100th anniversary as a leader in aviation and aerospace education. The Learning Support & Development Specialist I role involves providing specialized technical support for teaching and learning technologies, ensuring seamless access for students, faculty, and staff in the Worldwide Campus environment. Responsibilities: - Provide Tier 2 application support and troubleshooting for LMS platforms, third-party textbook integrations, web conferencing tools, and academic software systems - Assist users with technical issues involving browsers, operating systems, and hardware - Support term start processes, including course quality assurance, template validation, and course publishing - Configure and troubleshoot third-party integrations and academic technology tools - Maintain tracking systems for course updates, instructor changes, and term start workflows - Process and analyze reports using Canvas Data (Tableau) to identify issues in course templates and structures - Utilize automation tools (e.g., Power Automate, Canvas API, RPA workflows) to process updates and changes at scale - Develop and maintain HTML/ documentation and knowledgebase articles - Test and evaluate new and emerging educational technologies - Support continuous improvement by identifying system issues and recommending solutions - Perform other duties and projects as assigned by the Director of Learning Support and Development Required Qualifications: - Associate's degree or completion of a minimum 18-month post-secondary program - Area of concentration: Computer Science, Information Technology, or a closely related field - Strong interpersonal and customer service skills, with the ability to communicate effectively in person, via email, phone, and web conferencing - Ability to work collaboratively in a team-oriented environment - Strong attention to detail with a focus on quality assurance and accuracy - Ability to work independently, use available resources, and apply sound problem-solving skills - Advanced technical aptitude with web conferencing tools and a solid understanding of computer hardware, operating systems, and browser-to-application functionality - Proficiency with Microsoft Office 365, including Teams and SharePoint - Ability to quickly learn new technologies, adapt to changing environments, and maintain pace with evolving systems and tools Preferred Qualifications: - At least one year of experience in eLearning support or IT support - Experience supporting Learning Management Systems (LMS), particularly Canvas - Experience with third-party academic integrations (e.g., Pearson, McGraw Hill, or similar platforms) - Basic to intermediate knowledge of HTML and CSS - Experience with Robot Process Automation (RPA) tools - Working knowledge of Zoom or similar web conferencing platforms - Strong technical troubleshooting experience in academic or enterprise learning environments Required Skills: Learning Management Systems (LMS), Canvas LMS, Third-party academic integrations, HTML, CSS, Robot Process Automation (RPA) tools, Web conferencing tools, Zoom, Microsoft Office 365, Microsoft Teams, Microsoft SharePoint, Technical troubleshooting, Computer hardware, Operating systems, Browser-to-application functionality, Customer service Benefits: Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!, Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26., Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period., Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.