Heli Ski Operations Manager at Eleven… · Revelstoke

About Us

Eleven is a global hospitality and adventure company operating ski programs in Canada, the USA, France, Iceland, and Chile. Eleven Revelstoke Lodge, located in the heart of downtown Revelstoke, BC, is also home to the Quartermaster Eatery. We offer exceptional lodging, fine dining, and private small group heli-skiing in the Monashee and Selkirk Mountains. Eleven maintains the strongest commitments to operational safety, staff development, and providing best-in-class guest experiences on a global scale.

Position Summary

Eleven Revelstoke Lodge seeks an Operations Manager to lead our heli-ski program in Revelstoke, British Columbia. This role requires a highly organized self-motivated person with exceptional leadership and teamwork skills. The ideal candidate has at least 10 years of ski industry experience including 5 or more years in a leadership role. Ski guiding certification is an advantage, but not a requirement. The position requires Revelstoke residency from mid-October through mid-April, with remote work possible for the remainder of the year. This is a full-time year round position earning an annual salary in the range of $80,000 - 120,000, depending on experience and qualifications. Flexible scheduling is possible for the right candidate. This position offers an opportunity to lead a world-class heli-ski operation for a global hospitality company committed to best-in-class safety, skiing, and guest satisfaction.

Position Purpose

The Heli-Ski Operations Manager (OM) serves as the overall leader of the ERL heli-ski program. This role owns and nurtures the company culture of safety, teamwork, and guest service. The OM works with the Eleven Ski Operations Manager to develop strategic priorities and facilitate alignment with global heli-ski programs, with the Eleven Canada General Manager to support business performance, and with the ERL Lodge Manager to ensure seamless transitions between the heli-ski and lodge experiences. The OM is the primary point of contact for external vendors and service providers.

Responsibilities/Duties/Functions/Tasks

Teamwork

• Develops cohesion within the guide team while actively cultivating cross-functional relationships with the hospitality and culinary teams
• Comfortable adapting communication styles to diverse audiences and representing local operational needs within a global strategic context
• Cultivates strong working relationships with regional peers, local contractors, regulatory agencies, and other stakeholders
• Communicates clearly, professionally, and promptly across all levels of the organization and external relationships

Operations Management

• Seasonal and ongoing guide staffing, scheduling, and payroll
• Aviation program oversight, tracking, and scheduling
• Program guest satisfaction quality assurance
• Guide feedback oversight and documentation
• Daily and seasonal record keeping and reporting
• Fueling infrastructure management
• Equipment inventory management

Strategic Planning

• Creates annual labor budget and capital expenditure proposals
• Collaborates with the Sales and Marketing teams on product development
• Aligns local operations with Eleven Skiing’s global strategy

External Relationship Management

• British Columbia Ministry of Forests
• First Nations
• HeliCat Canada
• Aviation providers
• Fueling supply and maintenance vendors

Ski Program Specific Tasks (Dependent on Experience)

• Operational risk management oversight
• Ski guiding and Supervising Guide responsibilities per industry guidelines and internal standards.
• Planning and management of annual training and ongoing professional development.
• Professional mentoring and training

Preferred Qualifications

• 10 years ski industry experience
• Ski Guide certification
• CAA Avalanche Operations Level 2 or equivalent
• Current 80-hour first aid certificate

Special Position Requirements

• Strong organization, communication, and computer skills
• Strong work ethic and teamwork skills
• Experience with professional mentoring and training
• High-level self and social awareness

Work Requirements

• Canadian citizenship, permanent residency, or work visa eligibility