Front Of House Manager at Eleven Experience in Crested Butte, CO

Public House is seeking a hands-on, hospitality-driven Front of House Manager to lead the team in delivering exceptional dining experiences. If you thrive in a fast-paced, guest-focused environment and love building a team that’s as passionate about great service as they are about great environment, we’d love to meet you. This role is all about keeping the floor humming — leading by example, supporting your team, and creating an atmosphere that keeps guests engaged. You’ll balance people, performance, and profitability while keeping things smooth, organized, and fun. This full-time, seasonal position offers a base salary of $5,000 per month. The seasons run December - April and June - November.

The Front of House Manager is responsible for the efficient operations, sales growth, and overall leadership of Public House’s team and will be an integral, hands-on contributor to daily operations. The Front of House Manager will lead an engaging and professional environment that supports outstanding guest experiences, superior employee culture, and sales growth.

Operational Leadership

• Oversee daily operations of the front-of-house team, ensuring smooth service and consistent guest satisfaction
• Hire, train, and develop team members to maintain a high-performance service culture
• Manage labor, COGS, and other controllable expenses to hit financial targets
• Maintain health, safety, and cleanliness standards in compliance with local regulations

Guest Experience

• Set the tone for genuine, attentive, and memorable service
• Resolve guest concerns in a professional and timely manner
• Monitor feedback across review platforms and respond as needed

Team Management

• Create and manage FOH schedules based on business volume
• Coach and motivate staff through regular check-ins and performance reviews
• Foster a positive, inclusive, and accountable work environment

Social Media Engagement

• Collaborate with ownership or marketing team to develop a social media strategy aligned with the brand
• Capture and post content regularly across platforms (Instagram, Facebook, TikTok, etc.)
• Promote upcoming events, specials, and behind-the-scenes moments to drive engagement

Qualifications

• Must be 18 years of age.
• Prior experience in a full- or quick-service restaurant.
• Prior supervisory responsibilities of a large staff.
• Must maintain high standards in restaurant cleanliness, sanitation, food quality and guest satisfaction.
• Excellent communication skills.

Special Position Requirements

• SERV Safe or equivalent safe food handling certification
• TIPS alcohol handling certification

Work Requirements

• Must be able to work a flexible schedule, including opening/swing/closing shifts, weekends, and holidays.
• Must have reliable transportation, and a clean driving record.
• Must be willing to exert physical demands, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, reaching, lifting, carrying, pushing/pulling, stooping, kneeling, crouching, crawling, and tasting or smelling.
• Must be able to move up to 175 pounds and frequently lift up to ten pounds.
• Must be comfortable working around kitchen equipment, machinery, chemicals, fire, gasses, and odors.
• May be exposed to extreme temperatures, including walk-in refrigerator/freezer and kitchen line.
• Must be able to work within a loud and noisy environment.