Field Service Technician (SC) (For Test… at Elevate… · Charleston

Summary: Elevate Aircraft Seating designs and manufactures innovative aircraft seating products to enhance the passenger experience. The Field Service Technician provides on-site technical support during aircraft production, resolving installation issues, performing rework, troubleshooting components, and coordinating with OEM, airline, quality, engineering, and product support teams.

Responsibilities:
- Provide on-site support during aircraft build, resolving installation issues, damaged parts, rework pickups, and cosmetic defects
- Perform rework across receiving, BFE, factory, and flight line, ensuring compliance with company drawings and specific rework instructions
- Replace and troubleshoot faulty electronic components and damaged parts; adjust misaligned panels and trim pieces; assist seat installation teams
- Rework and stamp pickups for all seat classes as specified by airline and OEM customer requests
- Handle moderately complex issues independently; escalate highly complex issues to Lead Field Service Technician
- Sustain a high-quality level of workmanship at all times
- Respond promptly to communication and maintain a positive rapport with OEM and airline personnel
- Follow all company and OEM safety guidelines and operational processes
- Submit part order requests and understand the POA/SOA process as required by both organizations
- Coordinate daily with QA, Engineers, Product Support Managers, Technicians, and other key stakeholders
- Attend daily stand-up/tie-in meetings as required
- Escort guests and technicians safely within OEM facilities
- Adhere to all ongoing training requirements, including flight line and safety courses
- Stand in for the Lead Field Support Technician as needed
- Perform other duties and projects as assigned or requested
- Adhere to company policies, procedures, and ethics code
- Maintain a safe, secure, and legal work environment, adhering to company policies
- Contribute to team efforts by accomplishing related tasks as needed
- Protect the confidentiality of the company’s information and products

Required Qualifications:
- High School Diploma or equivalent required
- Basic knowledge of CMM's, drawings and other important technical documents
- Mechanical ability with hand and power tools
- Basic computer knowledge and familiarity with MS office applications
- Proficient using smart phones / tablets to send emails, pictures and other applications
- Ability to work efficiently in stressful situations
- Follow instructions and complete jobs in a timely manner
- Excellent customer service and communication skills, verbally and written
- Ability to manage multiple tasks and assignments concurrently, including support for more than one customer in a single day
- Willing to travel both domestically and internationally as needed
- Maintain a valid driver's license and clean driving record, with the ability to obtain and maintain a valid passport
- May be asked to work extended or irregular hours as required
- Must show proof of ability to work in the United States
- Ability to communicate effectively in English, both reading and verbally

Preferred Qualifications:
- Associate degree in a related technical field preferred
- Minimum of 1 year of experience in aircraft service, specifically related to troubleshooting and/or repairing aircraft interiors is preferred
- Familiarity with commercial aircraft seating products preferred
- Microsoft Office proficiency (i.e., Excel, Word, Outlook, Excel)

Required Skills: Aircraft Interior Troubleshooting and Repair, Aircraft Seating Products, Mechanical Hand and Power Tools, Technical Drawings and Documents, Microsoft Office

Benefits: Generous 401(K) matching with immediate eligibility and vesting, 3 weeks of Paid Time Off, 12 paid holidays, Affordable health care plans for yourself and your family, Potential for growth within organization, Supportive workplace environment with a team-oriented culture