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Clerk I at Elevance Health in San Juan, PR
Job Description
Anticipated End Date:
2026-05-13Position Title:
Clerk IJob Description:
Clerk I
Location: Puerto Rico. This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. When reporting to the office the location is in 1001 San Roberto Street, Suite 101, San Juan, Puerto Rico 00926.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
CarelonRx is a proud member of the Elevance Health family of companies. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health.
Schedule: This position will work a first shift within operational hours from 8:00 am- 6:00 pm Monday thru Friday. Additional hours or days may be required based on operational needs.
The Clerk I is responsible for providing basic clerical activities in support of a department.
How you will make an impact:
Primary duties may include, but are not limited to:
Makes and receives phone calls to exchange information to accomplish tasks.
Routinely files work, reports, etc. in case files and designated areas.
Sorts, labels, alphabetizes documents/files, etc. for others to execute work effort.
Extracts, sorts, preps, batches and routes documents within the company as needed.
Operates camera/scanner and retrieves previously scanned information as needed.
Copies incoming and outgoing correspondence.
Ensures rejected claims were denied correctly or determines if those claims should be matched to a member.
Manually matches or denies claims that are halted in our system because of inadequate information.
Navigates proprietary software systems to locate member information.
Ensures compliance with HIPAA and HITRUST information security requirements to protect client information.
May be expected to drive to post office or other administrative offices based on business need.
Minimum Requirements:
Requires a HS diploma or GED and related work experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- Administrative experience in a pharmacy or medical office setting preferred.
- Bilingual ( English and Spanish) preferred
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. It is an expectation of the role to use basic office equipment.
Job Level:
Non-Management Non-ExemptWorkshift:
1st Shift (United States of America)Job Family:
ADM > Office/Admin SupportPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.