Sales Associate/ Customer Service at Elements… · Birmingham

Summary: Elements Massage® is seeking a Sales Associate/Customer Service to create exceptional experiences for clients. The role involves engaging with clients, informing them about the Elements Wellness Program, and ensuring a smooth appointment and payment process. Responsibilities: - Elements Massage is looking for someone who can create an exceptional massage experience for every client every time they enter our studio - Being the first and final face of hospitality, whether on the phone or in the studio - Informing all clients about the benefits of the Elements Wellness Program - Ensuring the client appointment paperwork and payment process is brief, painless, and accurate - Working as a team with our Studio Manager and Massage Therapists to create an environment where clients are the center of the world Required Qualifications: - The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients - Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty - Familiarity with modern office tools and systems; scheduling and payments are all processed with easy to learn computer programs - Driven to create the best work environment for our clients Preferred Qualifications: - Prior retail sales experience preferred; selling memberships or services in‐person to potential clients - Customer Service in a spa like or similar environment is preferred; creating a client experience that distinguishs their value with our attention and hospitality Required Skills: Sales Process, Retail Sales, Membership Sales, Scheduling Software, Payment Processing Benefits: Dental, Free Services, Other, Retail Discounts, Vision, Short Term Disability, Accidental Insurance, Complimentary monthly massage