Service Delivery Engineer at Elementis in East Windsor, NJ

Service Delivery Engineer

Location: East Windsor, NJ

About Us

Elementis is a global specialty chemical company, with 1,300 employees operating 17 manufacturing sites across the globe. At Elementis, we bring a distinctive combination of expertise, innovation, and teamwork to every formulation challenge. We create high-value specialty additives that enhance the performance of our customers' products and make a positive change in the world. Combining our leading positions in the science of materials flow, surface modification, and formulation with access to unique natural materials, Elementis delivers unique chemistry, sustainable solutions to customers in a wide range of markets, including cosmetics, anti-perspirants, decorative and industrial coatings, automotive and ceramics.

Job Description Summary

The Service Engineer has primary responsibility to deliver end user services to Elementis’ employees globally, enabling them to effectively operate on a day-to-day basis.

Job Description

The Service Delivery Engineer will be responsible for the end-to-end management of computer deployment using automated tools like Microsoft Autopilot, giving basic training to users, handling ServiceNow service requests, performing basic Active Directory (AD) administration, and providing exceptional service delivery support to internal clients. It must possess strong communication skills in English, technical expertise with hands-on activity experience in EUC system deployment, and experience working with IT service management tools like ServiceNow.

1. Service delivery

· Ensure deliver of a robust service, in a global service organization mindset that can work flexibly and prioritize tickets on a global basis as opposed to a local focus. This will facilitate a better service for the business, ensuring issue resolution can continue after the end of the working day.

· Responsible for resolution of issues across the IT service spectrum, ensuring proper diagnostics, escalation and partnering with functions to ensure their users have the technology required to function effectively.

· Perform root cause analysis of recurring issues and recommend permanent solutions.

· Share service insights with both the Senior Service Specialist and Infrastructure Specialist to help improve the service across the business, particularly with a view on replacing ageing equipment that may need inclusion in the budget process.

· You identify and ensure that issues are resolved that may affect the delivery or quality of service, such as troubleshooting, support, maintenance, or security incidents.

· Collaborating with the service provider, when applicable, to continuously improve the quality of the services being delivered.

2. Best practice

· Keep up to date with the latest service delivery trends, developments, and best practices.

· Maintain logs, documentation, and reports of activity (bugs, repairs, upgrades and other changes).

· Closely collaborate with security on issues, regulatory requirements, and incidents

Additional Job Description

Education: Computer science, Information Systems or similar degree or professional qualification would be an advantage.

3+ Years of hands-on experience with Service Delivery and the tools required to effectively manage it.

Member of infrastructure project teams

Language Skills: Verbal and written fluency in English.

Working arrangements: The role is based at the East Windsor Hub.

Traveling required: Occasional travel to other Elementis sites as required.

As an Equal Opportunity Employer, Elementis does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other category protected by federal, state or local laws.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accomodations@elementis.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application status. EEOC Poster