Customer Service Specialist at Electrolux · Helsinki

Customer Service Specialist Location: Helsinki Consumer Care/Customer Care Permanent Job Description At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home! What you'll do: Our customers are our world. We are obsessed with their wants and needs, from designing a product through bringing it to life to helping to look after it when they take it home. And that’s where you come in – going above and beyond to listen, understand, empathize, and provide a solution that doesn’t just fix an issue but makes for a positively better experience. Join our team with a just-do-it attitude and we-are-in-it-together feeling to keep shaping living for the better. In detail, you will: Be the first line of contact for our B2B customers within Kitchen Retail. When they need us the most, you will be providing invaluable service to get them through the day. With the phone and mail as your main tools for delivering outstanding service, you will be taking care of sales orders, handling inquiries, managing claims, and providing product information. Products ranging from dishwashers and dry tumblers to coffee machines and toasters will be your line of expertise when our customers look for guidance. Qualifications: Experience in customer service position or similar. Customer focused and a real team player. You understand and empathize with people and can apply your people and problem-solving skills to reassure customers and to help your colleagues. High level of flexibility and orientation to result. Knowledge in SAP is meriting. Fluent in Finnish and English, Swedish is a big plus. Additional Locations: SE-STO-001