Care Navigator IPA at Elderwood in Monroe, NY

Overview

Elderwood IPA is seeking a Care Navigator to join our incredible growing team of professionals!

Why should you join Elderwood IPA?

Monday-Friday Schedule w/ no weekends or overnights

Medical, Dental & Vision upon 1st of month following 60 days of hire

Up to 140 hours (19 days) of PTO time PLUS six (6) holidays within the 1st year

401(k) retirement plan with vested employer match up to 4%

Substantial Referral program

Responsibilities

• Answer, follow script, and simultaneously document incoming calls in the designated Health Protected Information (HPI) system. Providing an answer or information to member questions and whether to route calls to a Care Manager.
• Able to successfully interact with clients who have cognitive, mental health, or social challenges.
• Responsible for completing assigned outreach to medical providers to obtain required documentation or to set appointments for clients.
• Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes.
• Coordinate and manage all client supply requests.
• Office duties including the uploading documents into EMR, assisting with US postal mailings, and other duties
• Monitor member satisfaction through auditing service phone calls (ensuring the staff members are supportive of the caller, can answer their questions and provide information, or routed the call appropriately). Document identified service issues, identifying trends, and make recommendations to resolve issues.
• Participates in interdisciplinary team meetings and provides input on customer service-related activities.
• Understands the organization's quality management program and the care coordinator’s role within that program, with compliance of all policies and procedures.
• Maintains privacy, as per policies and procedures within a secure environment of documentation and communication.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.

Qualifications

• Minimum of High School Diploma
• 1 – 3 years of experience within the medical insurance field, (specifically with geriatric or Medicaid populations preferred), knowledge of Medicaid product information, and basic understanding of health diagnoses and verbiage
• Demonstrated proficiency with Microsoft Office
• Bilingual English/Spanish speaking preferred

EOE Statement

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.