US Customer Master Data Steward at Elanco in Guadalajara, Jalisco, MX

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: US Customer Master Data Steward

As a US Customer Master Data Steward, you will be part of the US Customer Master Department to deliver accurate database management for the US Animal Health business unit. In this role, you’ll be responsible for the timely creation and maintenance of critical customer master records, serving as the foundation for accurate shipping, pricing, billing, and compliance.

Your Responsibilities:

• Create and maintain customer master files for veterinarians, agents, and distributors within the global Master Data Management system (MDM) and SAP.
• Process Data Change Requests (DCRs) and research customer classifications to ensure accurate financial transactions, shipping, and compliance.
• Collaborate with internal teams (Account Services, Credit, Accounting) and external agents to resolve master data, pricing, and order issues.
• Manage Animal Health Numbers (AHN) for all accounts and ensure strict adherence to standard operating procedures.
• Act as a primary point of contact for agents to ensure data accuracy and regulatory compliance.

What You Need to Succeed (minimum qualifications):

• Bachelor’s Degree in Finance, Business Administration, Industrial Engineering, or equivalent experience.
• Previous experience in data entry, database maintenance, or administrative support.
• Advanced English proficiency (Fluent) and strong analytical skills.

What will give you a competitive edge (preferred qualifications):

• Experience with SAP master data management.
• Demonstrated ability to work independently and exercise sound judgment.
• High learning agility for becoming an expert in new systems.
• Proficiency in Microsoft Office Suite.

Additional Information:

Travel: 0%-5%

Location: Guadalajara, MX

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Sueldo a partir de $21,560 MXN nominal mensual
• Vales de despensa
• Fondo de ahorro
• Vales de restaurante
• 33 días de aguinaldo
• SGMM
• Seguro de vida
• PTU
• Prima de vacaciones del 80%
• Bono anual
• Días libres adicionales (8 días)
• Plan de pensiones
• Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco)
• Viernes cortos

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.