Customer Experience Advisor | Own the Experience. Drive the Results.

CUSTOMER EXPERIENCE ADVISOR | OWN THE EXPERIENCE. DRIVE THE RESULTS. WHAT YOU'LL OWN    Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.  Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.  Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.  Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.  Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.  Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.    WHAT YOU BRING  • Reliable attendance and professional image — you show up on time, polished, and ready  • Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments  • Proven ability to build rapport quickly and influence without being pushy  • Goal-oriented and results-driven — you know your numbers and you care about hitting them  • Strong empathy paired with sales drive — you read the customer and adjust accordingly  • Confident handling complaints and concerns on the spot — you resolve, you don't deflect  • Comfortable with POS systems and site technology  • Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions  • Prior sales, retail, or hospitality experience is a plus  • Bilingual (English/Spanish) — strong plus in South Florida markets    HOW YOU SHOW UP — ECW COMPETENCIES  • Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.  • Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.  • Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.  • Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.  • Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.  • Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.    Why El Car Wash  Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.    WHAT YOU'LL GET  • Full comprehensive benefits (Health, Vision, Dental)  • 401(k) with 4% match — yes, free money  • Paid time off  • Parental leave (maternity & paternity)  • Tuition reimbursement  • Pet insurance  • On-the-job training and real career growth  • FREE car washes