Account Manager - Bilingual Mandarin at Eightcap · Melbourne

Eightcap is a dynamic online trading provider committed to delivering exceptional trading tools and professional trading insights that empower smarter trading decisions. Headquartered in Melbourne, Australia, with additional offices across the UK, Cyprus, Bulgaria and the Bahamas, Eightcap is dedicated to transforming the trading experience for both clients and partners.

We are seeking an experienced Account Manager to support Eightcap’s growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market. This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.

Key Responsibilities:

• Sales & Pipeline Growth: Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.

• Educational Leadership: Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.

• Full-Cycle Lead Management: Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.

• Market Authority: Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap’s value proposition to a diverse audience.

• Client Relationship Management: Provide premium customer service by handling feedback, requests and technical queries with speed and professional precision.

• Operational Excellence: Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.

• Internal & External Stakeholders: Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering, while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.

• Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.

• A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities. Prior sales experience within the FX/CFD sector is strongly preferred.

• A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.

• Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.

• A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.

• A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.

• RG146 qualification is highly advantageous.

• A proven ability to work independently, take initiative and drive projects from conception to completion.

• A background in telemarketing or professional call centers is considered a plus.

At Eightcap, we’re committed to creating an inclusive workplace where people feel empowered to be themselves and supported to reach their full potential.

Working here means operating in a real-time global environment, where decisions matter and impact is visible. But it also means being part of a culture that values collaboration, growth and balance.

A rewarding career is about more than daily tasks. It’s about feeling valued, supported and challenged in the right ways.

We offer a number of benefits at Eightcap, including:

• Ongoing investment in your career development.
• Wellness and lifestyle perks like monthly corporate massages.
• Parental leave.
• Employee-purchased leave.
• Annual flu vaccinations.
• Multicultural environment.
• A dynamic and collaborative team culture.
• Great CBD location with easy access to public transport.
• Regular social activities.

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.