Office & Client Support Coordinator at EHTC in Ada, MI

Description

At EHTC, we believe the client experience starts the moment someone walks through our doors or picks up the phone. We’re looking for an organized, polished, and service-minded professional to become the face of our office and help keep our daily operations running smoothly.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in creating a welcoming, professional experience for both clients and teammates. From front desk coordination and office operations to administrative and seasonal tax support, this position plays an important role in the day-to-day success of the firm.

No two days look exactly the same — and that’s part of what makes this opportunity exciting!

What You’ll Do

Client Experience & Front Desk Coordination

• Welcome clients and visitors with professionalism and warmth 
• Answer and route incoming phone calls 
• Coordinate client arrivals and meeting flow 
• Maintain a polished and organized front office environment 
• Manage document drop-offs, pickups, and front desk organization 
• Support an exceptional client experience from start to finish 

Office Operations & Facilities Support

• Help maintain a clean, organized, and professional office environment 
• Prepare conference rooms for meetings and events 
• Order and manage office, kitchen, and supply inventory 
• Coordinate facility requests and vendor communication 
• Manage mail, packages, certified mail, and document distribution 
• Support onboarding logistics and internal office coordination 
• Assist with firm lunches, meetings, and seasonal events 

Administrative & Finance Support

• Assist with collections follow-up and administrative finance tasks 
• Support expense tracking and month-end billing processes 
• Maintain organized documentation and reporting support 
• Provide general administrative assistance across departments 

Seasonal Tax & Administrative Support

• Assist with organizing and processing tax-related documents during busy season 
• Coordinate client follow-ups for missing information 
• Support delivery tracking, signatures, and document flow 
• Provide additional administrative support during peak periods 

Why Join EHTC?

At EHTC, our people and culture matter. We’re committed to creating a professional, supportive, and collaborative environment where employees can contribute in meaningful ways and continue to grow.

If you enjoy being the person who keeps things running, creates positive experiences for others, and brings organization to fast-moving environments, we’d love to meet you.

Requirements

Required

• 1+ year of administrative, office support, or client service experience (professional services experience preferred) 
• Professional and welcoming communication skills, both in person and over the phone 
• Strong organizational skills with high attention to detail 
• Ability to manage multiple priorities and adapt throughout the day in a fast-paced environment 
• Strong written and verbal communication skills 
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to quickly learn new systems 
• Ability to work independently while exercising good judgment and knowing when to seek guidance 
• Reliable attendance and ability to consistently maintain front desk coverage

 Preferred

• Experience in a CPA firm, legal office, or other professional services environment 
• Experience supporting high-volume or seasonal workloads 
• Exposure to billing, collections, or administrative finance support 
• Experience with document management systems or client portals such as SafeSend or ShareFile 
• Experience supporting office operations, facilities coordination, or broader administrative management responsibilities preferred

What Will Help You Succeed

• Calm, professional demeanor in an interruption-driven environment 
• Strong sense of ownership and accountability 
• Proactive mindset with the ability to anticipate needs 
• Flexibility and willingness to support a variety of administrative and operational tasks 
• Ability to stay organized and detail-oriented while balancing competing priorities