Visa Coordinator at EF Education… · Dubai

Responsibilities may include, but are not limited to:

• Communicate professionally and effectively on behalf of Hult with students, government authorities, external partners, and internal stakeholders, ensuring all correspondence and documentation are handled with the highest level of confidentiality and professionalism.

• Independently manage and coordinate the full UAE student visa lifecycle, including new visa applications, renewals, amendments, transfers, and cancellations, ensuring all processes are completed accurately, efficiently, and in compliance with UAE regulations and Hult policies.

• Provide timely, student-focused support by responding to visa-related inquiries and guiding students through each stage of the visa process, ensuring a positive and seamless experience.

• Support students rotating to Dubai from other Hult campuses, including the administration and management of the Rotation Visa Portal and all related visa requirements.

• Coordinate the UAE visa cancellation process, including facilitating student information sessions, reviewing submissions, tracking completion of requirements, and communicating outcomes and next steps.

• Monitor student visa cases proactively, maintaining regular communication through calls, emails, and virtual meetings to ensure timely submission of documentation and progression through the visa process.

• Maintain accurate and up-to-date student visa and compliance records across Hult systems, ensuring data integrity and adherence to institutional and regulatory requirements.

• Work closely with the Visas and Compliance Manager to support compliance initiatives, operational improvements, reporting, and the effective delivery of visa services.

• Build strong working relationships with Enrollment Advisors and Admissions teams, providing regular updates on student visa status, identifying potential risks or delays, and ensuring consistent communication throughout the student journey.

• Deliver visa-related training sessions, briefings, and updates for students and internal stakeholders, helping to improve understanding of visa requirements, timelines, and compliance obligations.

• Liaise with internal departments and external partners to ensure a coordinated approach to student support and a seamless student experience.

• Meet established service levels, operational targets, and processing deadlines while maintaining a high standard of accuracy and customer service.

• Participate in orientation, graduation, and other student-facing events as required.

• Contribute to process improvement initiatives and undertake special projects and additional responsibilities as assigned by the manager.

Qualifications, Key Competencies, and Skills

• Bachelor’s Degree in Business Administration, Management, or a related field.

• Minimum 2 years of experience in a Higher Education environment, supporting international students.

• Minimum 2 years of experience managing UAE student visa and immigration processes.

• Demonstrated knowledge of the full UAE visa lifecycle, including new visa applications, status changes, renewals, visa cancellations, Emirates ID processing, medical testing requirements, and compliance-related documentation.

• Strong understanding of UAE visa regulations and compliance requirements, with the ability to stay current on regulatory updates.

• Strong attention to detail, particularly when reviewing documentation and ensuring compliance with policies, procedures, and government requirements.

• Outstanding customer service skills and the ability to remain calm and professional in a fast-paced, high-volume, and demanding environment.

• Excellent verbal and written communication skills.

• Ability to communicate effectively, patiently, and sensitively with students, parents, government entities, and colleagues via phone, email, virtual meetings, and in person.

• Strong organizational skills with the ability to manage multiple priorities, deadlines, and high volumes of student cases.

• Proficiency in Microsoft Office, particularly Excel, including data filtering, reporting, and pivot tables.

• Ability to handle confidential and sensitive information with professionalism and discretion.

• Proven ability to work independently while contributing effectively within a collaborative team environment.

Desirable

• Experience using Salesforce or a similar CRM system.

• Fluency in Arabic is an advantage.

• Experience delivering training sessions, presentations, or workshops to students and internal stakeholders.

• Experience working with government portals and systems related to UAE visa and immigration processes.