Associate Analyst, Business Systems - Middleware… at Edwards… · Pune

Associate Analyst, Business Systems - Middleware Administrator (CDAC) Location: India-Pune Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working in close partnership with teams across regions to deliver reliable, high-quality solutions at scale. Designed as a long-term investment, the Pune Hub will advance newer digital capabilities such as automation, data, AI, and cloud, and will include roles spanning end user services, application development, and enterprise platform teams. Together, these teams will help Edwards operate more efficiently and accelerate innovation in support of our mission of advancing patient care. The Associate Middleware Administrator plays a critical role in providing operational support for enterprise integration platforms, ensuring stability, availability, and continuous improvement in a highly regulated environment. How you’ll make an impact: •Monitor the Integration platform to ensure operational readiness, platform health, and reliable message flow, leveraging enterprise monitoring tools (e.g. message brokers, platform monitoring and observability tools such as TIBCO EMS, TIBCO Hawk, New Relic, or equivalent). •Perform instance-level operational monitoring and routine maintenance activities, including: •Filesystem housekeeping and cleanup •Restarting JVM-based components (e.g. application nodes, application spaces, and integration services) •Restarting integration runtime and administrative services •Restarting platform monitoring and agent processes •Restarting host adapter or connectivity services •Conduct initial troubleshooting of integration platform issues and escalate application or integration defects to the Development or Engineering teams in accordance with defined support and escalation procedures. •Support the installation, configuration, and validation of software patches, hotfixes, and platform upgrades under the guidance of senior team members. •Perform routine backup, restore, and recovery activities to ensure platform stability, data integrity, and recoverability. •Bring up and validate integration platform services following scheduled server reboots, including participation in monthly patching activities. •Apply deployment packages or configuration changes to the integration platform as requested, ensuring compliance with established change and release management processes. •Contribute to system or process improvements. What you’ll need (Required): •Bachelor’s in Computer Science, Information Technology or Business Administration (or equivalent/relevant fields) •1–3 years of experience in an integration platform support role, preferably supporting TIBCO platforms. •Working knowledge of basic Linux concepts. •Working knowledge of TIBCO BusinessWorks 6 runtime concepts. •Knowledge of TIBCO Enterprise Message Service (EMS) concepts. •Working knowledge of TIBCO Enterprise Administrator (TEA) and TIBCO Hawk. What else we look for (Preferred): •Experience with EDI, Microsoft BizTalk Server 2020, or Progress MOVEit Automation. •Demonstrates strong interpersonal skills, a sense of responsibility, commitment, and customer focus. •Strong analytical and problem-solving mindset. •Take proactive action and maintain a positive attitude. •Goal-oriented and able to independently prioritize work based on business impact and urgency. •Excellent written and verbal communication and collaboration skills. •Ability to work in SLA-driven support environments. •Ability to clearly document SOPs, runbooks, and RCA reports.