IT Specialist

Summary: Eduphoria! Inc. is a Texas-based EdTech company dedicated to creating powerful web-based software for K-12 educators. The IT Specialist role involves providing technical support, managing endpoints, and ensuring secure IT operations for a fully remote workforce. Responsibilities: - Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues - Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems - Assist employees with connectivity and access issues related to Harmony SASE VPN - Deploy, maintain, and support company-issued laptops and IT equipment - Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices - Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management - Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops - Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention - Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace - Support onboarding and offboarding activities including account provisioning, permissions management, and device setup - Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms - Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed - Support endpoint security initiatives and access control processes - Assist in implementing and maintaining secure authentication and access management practices - Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management - Identify opportunities to improve operational efficiency and automate repetitive IT tasks - Help maintain a consistent and reliable remote employee technology experience - Improve employee productivity through responsive and effective IT support - Ensure company endpoints and identity systems remain secure, compliant, and well maintained - Support reliable access to company systems and cloud resources for a fully remote workforce - Contribute to a positive employee experience through efficient onboarding, support, and equipment management - Collaborate with employees across all departments to resolve technical issues and improve IT operations - Work closely with the Security Manager and IT Systems Administrator on security, compliance, and infrastructure initiatives - Communicate technical information clearly to both technical and non-technical users - Escalate unresolved technical or operational issues appropriately and effectively Required Qualifications: - Experience supporting macOS and Windows operating systems in a professional environment - Troubleshooting skills related to hardware, software, endpoints, and user access issues - Experience managing endpoints with Mobile Device Management (MDM) solutions such as Mosyle and Microsoft Intune - Experience managing user accounts and permissions in Microsoft Azure Entra ID and Google Workspace - Familiarity with VPN technologies and remote workforce support - Understanding of IT security best practices including endpoint security, account management, and access controls - Strong IT Help Desk experience with the ability to troubleshoot, prioritize, and resolve technical issues for a remote user base of over 50 employees Preferred Qualifications: - Experience supporting Single Sign-On (SSO) integrations and SaaS application management - Familiarity with AWS cloud environments and services - Experience working in a fully remote company environment - Knowledge of hardware lifecycle management and IT asset tracking - Experience with Intune and/or Mosyle or another MDM solution Required Skills: macOS, Windows operating systems, Hardware troubleshooting, Software troubleshooting, Networking troubleshooting, VPN technologies, Harmony SASE VPN, Mobile Device Management (MDM), Mosyle, Microsoft Intune, Microsoft Azure Entra ID, Google Workspace, Endpoint security, Account management, Access controls, IT Help Desk support, Single Sign-On (SSO) integrations, SaaS application management, AWS cloud environments, Hardware lifecycle management, IT asset tracking Benefits: Bonus opportunity, Work Remotely from anywhere in Texas!, Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents, HSA - Employer contributes monthly to cover employee's individual deductible, Unlimited flexible PTO, 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge, 401k Plan with employer match (Pre-tax / Roth options), Long-Term Disability, $50,000 Life Insurance Policy for the employee, Cell Phone/Internet Service Allowance, Paid Parental Leave, Employee Assistance Program, Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, and more), Reimbursement for business-related expenses, Professional Development Opportunities with leadership support, Friendly, collaborative, and supportive small company environment with a technically progressive culture/focus