About EdgeTier

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

EdgeTier is looking for a Staff Software Engineer who wants to do some of the best work of their career. This is a senior hands-on role within our backend team with real ownership. You'll be the person others look to when a problem is ambiguous, a decision is high-stakes, or a standard needs setting.

The way we build software is evolving. AI coding agents are part of our everyday workflow, and we're looking for someone who knows how to direct, review, and get the best out of those tools; not someone who treats them as a shortcut. We care about the quality of the output, not just the speed of it.

This is a small, high-trust team. In this role, you'll find more autonomy, more impact, and more accountability than you would in a larger engineering org. If that energises you, read on.

What you'll be doing

• Translating product requirements into detailed technical specifications and owning delivery end-to-end from design through implementation, testing, and release.
• Architecting changes to EdgeTier's core product including APIs, services, and databases.
• Writing high quality and well structured Python code while holding a high standard in code reviews.
• Directing and critically reviewing AI coding agent output to ensure quality.
• Monitoring application performance and error logs.
• Mentoring junior engineers.
• Contributing to architectural decisions and using your voice and ideas to shape how we build EdgeTier.

How your time breaks down (roughly)

• Developing new features: 30%
• Reviewing pull requests: 20%
• Architecting changes: 15%
• Bug fixes and feature maintenance: 10%
• Team communication and meetings: 10%
• Testing and releasing features: 5%
• Performance monitoring and error logs: 5%
• Developer tooling improvements: 5%

What we're looking for in you

Technical ability matters, but so does how you work. We want someone who leaves things in better shape than they found them. Someone pragmatic enough to know when to ship and disciplined enough to know when to refactor.

This role will be challenging. If that excites you, this is the role for you.

What you'll need

• 7+ years of professional software development experience in a product, SaaS, or similar environment
• Solid Python skills
• SQL experience, ideally PostgreSQL
• Experience working with data at scale in large datasets or high-volume systems
• True end-to-end engineering experience: local development, deployment, debugging in production, ongoing maintenance
• Strong communication skills. We want you to be able to explain complex technical problems clearly to non-technical stakeholders
• Proven ability to work independently and manage your own time without close supervision
• Hands-on experience with AI coding tools and agents.

Useful but not essential

• Flask, AWS, Pytest, GitHub Actions or similar CI/CD tooling, Terraform, experience writing or customising AI agents.
• Start-up or scale-up experience: comfortable with ambiguity, a fast-moving environment, and doing what needs to be done

What makes this role worth it

You'll have genuine influence over how EdgeTier's engineering team develops, the chance to mentor others, and the space to do your best technical work. You won't be given a list of tasks to execute — you'll be given problems to solve, and trusted to solve them well.

If you're motivated by the idea of building something excellent, and you hold yourself to a high standard, we'd like to hear from you.

EdgeTier Company Values

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

Why you should join us

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!
• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!
• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.
• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.
• Work with cutting-edge technology; we provide our people with access to premium LMM/AI models to automate the busywork that gets in the way of success.
• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.
• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).
• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.