Regional Manager, APAC Data Center Operations at EdgeConneX · Malaysia

­Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.

Title: Regional Manager, APAC Data Center Operations

The Regional Manager, APAC Data Center Operations will work directly with the Regional Directors to monitor, maintain and support EdgeConneX data centers throughout the APAC region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests. He or she will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. While an IT background could be helpful to complement the leadership needed, the background coveted is in MEP. This position reports to the Regional Director of APAC Data Center Operations and will be expected to work closely with the other Regional Managers (across other regions), peers in other departments, Customer Installation Project Managers and with contract vendors to accomplish their tasks. While this position can be based in Cyberjaya or Johor, travel could be as much as 50%.

Primary Responsibilities

• Support the Regional Directors in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs

• Ensure all customer SLA requirements are met and maintained.

• Manage a team of highly skilled engineers. Support hiring activities for new developments.

• Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information.

• Effectively manage, supervise, and evaluate contract technical labor

• Identifying areas of improvement to our existing facilities, particularly efficiency and PUE

• Evaluate and improve the security of data center facilities

• Conduct routine, ongoing assessment of the building systems operations

• Ensuring compliance with all safety procedures as well as utilization of protective equipment

• Maintain ongoing communication with tenants, owners, property management and vendors

• Travel can be up to 50% of the time

Knowledge, Skills & Abilities

• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables
• Superb ability to successfully prioritize and manage multiple projects and responsibilities
• Superb ability to meet committed timelines, leveraging assistance/input from peers
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’
• A high level of commitment to customer service to both co-workers and clients
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints
• Ability to interact effectively with managers, clients, customers and the general public
• Translate company goals/KPI’s towards the team and bring the team to the next level.

Experience/Education

• 10+ years of experience in facility operations or engineering functions

• 5+ years of experience in Management function

• Familiarity with power- and mechanical equipment, HV and LV switchgear and different brands of generators

• Significant data center operations experience, to include detailed knowledge of UPS/PDU/RPP/CRAC/Generator and Security and Fire/Life Safety systems

• Experience with multiple PM cycles for Data Center equipment

• Experience with trouble ticketing systems and Method-of-Procedure processes

• Ability to recommend improvements to dispatch and reporting processes and systems used for contract technical labor

• Experience with Change Management and CMMS systems

• The ability to:

  • Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents
  • Write and evaluate maintenance procedures

• Develop installation standards and project tracking/management documents

• Experience in the Construction or Real Estate environments a plus

• Education level - Bachelor's degree in Engineering or equivalent

• Safety for Operational Supervisors (OSHA 30)

EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

EdgeConneX offers a competitive benefits package.

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